From spreadsheet to database in one week. Today, from the ERP event to the closed status on the Kanban, Mitra runs the automatable track; active navigation stays free to do what only humans can do, clinical judgment and coordinated care.
CEMIG Saúde runs primary care across three modes, in-person, virtual and home-based, and relies on care navigation to watch the member's entire journey. Every time a member uses a provider, data is generated inside the ERP. The problem was simple and stubborn: before Mitra, turning that data into action meant the team had to gather information from more than one place, consolidate it by hand and only then trigger care. The dashboard that would centralize this view was a long-standing wish for the team, drafted several times, that never made it off paper.
During the mentorship with Mitra, the CEMIG Saúde team rolled up their sleeves themselves. It started simple, in spreadsheet form. The following week, the dashboard was already wired straight to the database, pulling every authorization by procedure registration. Today the repetitive track runs on auto, from the urgent care event to the closed status on the Kanban, and active navigation steps in with clinical judgment where only humans can solve.
The dashboard was a wish of ours, a long-standing idea, and we just couldn't get it off paper. Rolling up our sleeves ourselves, in a very autonomous way, gave us even more ideas. We managed to picture more scenarios.
CEMIG Saúde runs primary care across three modes, in-person, virtual and home-based, and relies on care navigation to watch the member's entire journey. Every time a member uses a provider, data is generated in the ERP. Before Mitra, the team gathered that data from more than one place, consolidated it by hand and only then triggered care. When a femur fracture or an urgent care visit happened, the response depended on someone chasing the data before chasing the patient. The dashboard that would centralize this view was a long-standing wish for the team, drafted several times, that never made it off paper.
During the mentorship with Mitra, the CEMIG Saúde team rolled up their sleeves themselves. It started simple, in spreadsheet form. The following week, the dashboard was already wired straight to the database, pulling every authorization by procedure registration. Instead of just firing WhatsApp messages, the team realized Mitra exposed an API for any table and built a full circuit: the sentinel event triggers Mitra, Mitra fires off to the care coordinator, WhatsApp delivers the questionnaire to the member, the response comes back, and the card on the Kanban moves status automatically all the way to resolution.
AI took on what was automatable, sentinel event monitoring, dispatching, questionnaire and closure, and gave the team back the time that used to leak away chasing data. Care navigation now focuses where only humans can solve, complex sentinel cases, clinical doubt, action plans drawn up with the member. The team spotted scenarios they couldn't see before, gained learning during the build and today monitor any sentinel event they choose to register, femur fracture included. The dashboard came off paper, became a daily tool and gave navigation back the focus that matters: taking the member by the hand and bringing them into coordinated care.
We started with a spreadsheet. The following week, it was already wired to our database, already pulling in every authorization. At first it was going to be just urgent care, then we saw the bigger picture: we won't pull in every authorization, you set up a procedure registry. Today it monitors anything.
In my personal opinion, artificial intelligence will never replace. It will augment everything we just talked about here.
One word that captures what we lived, in everything Mitra brought us, was agility and automation.
Business areas gain autonomy, they don't depend so much on IT. Faster delivery, lower cost.
If I had to use one phrase to describe Mitra, I'd use Mitra's own line: turn your spreadsheets into a system.
Mitra connects the sentinel event in the ERP to the care coordinator, the coordinator to the member through WhatsApp, and the response back to the card on the Kanban, which moves status automatically all the way to resolution. AI takes the repetitive track and navigation stays free to do what only humans can do.
"Business areas gain autonomy, they don't depend so much on IT. Faster delivery, lower cost." (Fernando, Systems and Innovation Analyst)
"Thank you to Mitra's team for sharing all the knowledge with us through the mentorships, which were very important." (Ju Albuquerque, Health Management)
We'll show you how Mitra talks directly to your ERP, connects WhatsApp and Kanban on the same track, automates what's repetitive and gives care navigation back the time that today leaks away chasing data.