Dealership Network Audit

THE NETWORK MANAGEMENT CHALLENGE

Dealership networks without standardized audits operate in the dark

With 5, 20 or 100 stores spread across the country, maintaining quality standards is a daily battle. Without systematic auditing, each store operates its own way, and compliance, service and F&I risks grow without anyone noticing.

87%

of networks lack standardized audits. Each store operates with different criteria

45+ dias

on average to resolve a non-conformity when there is no digital traceability

6 dimensoes

risk dimensions per store: Service, Facility, F&I, After-sales, Compliance and Digital

Lack of standards across network stores

Each dealership operates with its own service, facility and process criteria. Without standardized audits, the brand doesn't know what happens at the point of sale.

Brand image risk

F&I Compliance without centralized control

LGPD consent forms, insurance contracts, consortium and CDC financing scattered across stores. Without a single repository, the network is exposed to regulatory risks.

Regulatory risk

Mystery shopper without a system

Mystery shopper visits recorded in scattered spreadsheets. Results remain isolated, without cross-store comparison and without history to track progress.

No real visibility

Non-conformities without traceability

NCs opened by email, followed up by phone, without formal deadlines and without evidence of correction. By the time the manager discovers the problem, it has already become a recurrence.

Constant recurrence

HOW DEALER RADAR WORKS

From setup to full network control in days

Mitra connects all stores in the network, standardizes audit checklists and gets quality control up and running. Audits, mystery shopper and F&I compliance in a single system.

Register the Network

Register all dealerships in the network with filters by brand (Case IH, Chevrolet, Ford, John Deere, VW) and region. Each store with its base data.

Multi-brand Multi-region 97+ lojas

Configure Checklists

Define audit checklists by dimension: Service, Facility, F&I, After-sales, Compliance and Digital. Customize criteria by brand and store type.

6 dimensions Mystery shopper Compliance F&I

Execute Audits

Conduct on-site visits, mystery shopper and F&I compliance audits. Each result generates scores by dimension and feeds the monthly network ranking.

On-site visits Automatic scores Monthly ranking

Monitor and Alert

CEO Dashboard with consolidated network view. Proactive alerts for deviations, NCs approaching deadlines and negative trends. Automatic monthly reports.

94 active alerts NC Kanban Monthly reports

WHAT CHANGES IN YOUR DAILY ROUTINE

Results in network quality management

Standardized audits across the entire network

Unified checklists by dimension (Service, Facility, F&I, After-sales, Compliance, Digital). All stores evaluated with the same criteria.

97 stores with standardized audits

Automated F&I + LGPD Compliance

Centralized consent repository by store and type (insurance, consortium, CDC financing). Automatic validity control and expiration alerts.

100% of consents tracked

Monthly ranking with benchmarking

Automatic store classification by overall score and dimension. Identify best practices and replicate across the entire network.

Network average score: 77 points

Side-by-side store comparison

Compare two dealerships side-by-side with scores by dimension and visual bars. Identify specific gaps and define targeted action plans.

Comparison across 6 simultaneous dimensions

NC Kanban with deadlines and owners

Visual non-conformity management with status (open, in correction, resolved), deadlines, owners and evidence. No NC gets lost in the process.

65 NCs tracked in real time

Proactive deviation alerts

Automatic notifications when a store shows score decline, negative trends or NCs approaching deadlines. The manager acts before the problem escalates.

94 proactive alerts active in the network

WHAT YOU CONTROL WITH DEALER RADAR

Audit and network management modules

Dashboard

CEO Dashboard

Consolidated network view: 97 active stores, average score, open NCs, alerts and monthly trends. Network map by region and monthly store ranking.

97 lojas Average score 77 Network map Monthly ranking

CEO Dashboard: Network APR/26

NET. REVENUE R$47M

AVG TICKET R$82k

SATISFACTION 4.2/5

QTR TARGET 89%

Network Map

Score >75 Score 60-75 Score <60

#StoreRegionScoreRev.

1Toyota Morumbi SPSoutheast96R$5.2M

2Honda Barra RJSoutheast91R$4.1M

3Hyundai CuritibaSouth87R$3.8M

4Jeep Savassi BHSoutheast74R$2.9M

Stores

Store Management

97 dealerships registered with filters by brand (Case IH, Chevrolet, Ford, John Deere, VW Trucks) and region. Each store with score, NCs and revenue.

Multi-brand Multi-region Score per store

Store Management 97 LOJAS

All Chevrolet Ford VW Trucks John Deere Case IH

NameStateStaffLast VisitStatus

Toyota MorumbiSP4212/04/26ACTIVE

Honda BarraRJ3810/04/26ACTIVE

Hyundai CentroMG2908/04/26ACTIVE

Jeep BatelPR3505/04/26ACTIVE

Fiat ContagemMG2218/01/26INACTIVE

Audit

Audit + Mystery Shopper

On-site visits, mystery shopper and F&I compliance. Checklist per store with score across 6 dimensions: Service, Facility, F&I, After-sales, Compliance and Digital.

Visits Mystery shopper 6 dimensions

Audit: Score by Dimension SCORE 75

Showroom

Test Drive

Delivery

Documentation

Financial

Closed

audits

In Progress

audits

Scheduled

upcoming

Compliance

F&I + LGPD Compliance

Consent repository and regulatory audit. Active, expired and by-type consents (insurance, consortium, CDC financing), per store.

LGPD Consents Per store

Compliance F&I + LGPD REAL TIME

ACTIVE 128

PENDING 14

EXPIRED 7

F&I TYPES 6

StoreClientTypeStatus

Toyota MorumbiRoberto DiasCDCVALID

Honda BarraCamila ReisLeasingVALID

Jeep SavassiPaulo MendesConsortiumPENDING

Hyundai BHFernanda CostaAuto InsuranceEXPIRED

Fiat ContagemLucas AlmeidaGAPVALID

LGPD ALERT

7 expired consents + 14 pending require immediate action

Comparison

Side-by-Side Comparison

Compare two stores side by side with scores by dimension (Service, Facility, F&I, After-sales, Compliance, Digital) and visual performance bars.

Side by side 6 dimensions Visual bars Gaps identified

Side-by-Side Comparison 2 LOJAS

Toyota Morumbi SP

overall score

Honda Barra RJ

overall score

Lot98 vs 84

Workshop91 vs 95

Parts94 vs 88

Digital97 vs 82

Experience99 vs 90

NC Kanban

Non-Conformities Kanban

Visual NC management with status (open, in correction, resolved). Deadlines, owners and photographic evidence. No NC gets lost in the process.

Open In correction Resolved

NC Kanban 76 TOTAL

Open31

Showroom floor damaged

Honda Barra RJCRITICAL

Incomplete uniforms

Jeep Savassi BHMEDIUM

Outdated signage

Fiat ContagemLOW

In Correction24

Test drive without appointment

Toyota SPCRITICAL

Expired price list

Hyundai BHMEDIUM

Torn offers board

Honda BarraLOW

Resolved21

Expired fire extinguishers section B

Jeep Savassi14/04

Leak in delivery area

Hyundai PR11/04

CCTV cameras offline

Toyota SP09/04

WHO IS DEALER RADAR FOR

Who Mitra works for (and doesn't)

Made for you if

Mitra solves real problems for this profile

Dealership network with 5+ stores needing to standardize quality
Operations director, quality manager or network compliance officer
Multi-brand automotive group (Case IH, Chevrolet, Ford, John Deere, VW) with regulatory audits
Importers and holdings needing consolidated network visibility

Not for

Honestly: Mitra doesn't solve these cases

Single dealership without network audit needs
Independent store without network or holding ties
Company that doesn't conduct on-site audits or mystery shopper

TYPICAL RESULTS

When the network stops operating in the dark

-60%

in non-conformity resolution time with digital kanban and automatic deadlines

"Before, an NC took 45 days to resolve. With traceability and alerts, it dropped to less than 18 days."

Score 77

network average with standardized audits across 6 quality dimensions

"Before we had no way to compare stores. Now each one has a score and ranking. Internal competition raised the standard."

97 lojas

monitored in real time on a single dashboard with proactive alerts

"From sporadic audits without a system to continuous monitoring of the entire network. No NC gets lost anymore."

+300 companies already building and operating with Mitra Schedule a demo

SUCCESS STORIES

Real results in real companies.

Vulcaflex

-50%

less rework in budget consolidation across departments

MANUFACTURING · RUBBER

"We went from dozens of spreadsheets to a single system integrated with ERP. The finance team saved hours per week."

Controller Vulcaflex

See full case study

JS Pecas

-70%

reduction in budget cycle time with full closing automation

AUTO PARTS · 22 STORES

"The budget process that used to take weeks now runs in days, with centralized data and no intermediary spreadsheets."

CFO JS Pecas

See full case study

Grupo NASA

100%

drill-down to the invoice, wired straight to the database

DEALERSHIPS · GOIÁS · 8 STORES

"Mitra is like taking the entire Office suite, throwing it in a blender and adding AI."

Breno Goldfeld Vice President, Grupo NASA

View full case

140+

integrated stores with 40% more accurate sales forecasts

DEALERSHIPS · CENTRAL-WEST

"With Mitra, each store has real-time visibility of its performance. Before, everything was consolidated manually."

Operations Manager Saga

See full case study

Does your network operate without standardized audits?

Dealership networks without standardized audits operate in the dark

Lack of standards across network stores

F&I Compliance without centralized control

Mystery shopper without a system

Non-conformities without traceability

From setup to full network control in days

Register the Network

Configure Checklists

Execute Audits

Monitor and Alert

Results in network quality management

Standardized audits across the entire network

Automated F&I + LGPD Compliance

Monthly ranking with benchmarking

Side-by-side store comparison

NC Kanban with deadlines and owners

Proactive deviation alerts

Want to see Mitra with your store network?

Audit and network management modules

CEO Dashboard

Store Management

Audit + Mystery Shopper

F&I + LGPD Compliance

Side-by-Side Comparison

Non-Conformities Kanban

Who Mitra works for (and doesn't)

Made for you if

Not for

When the network stops operating in the dark

Real results in real companies.

See Mitra with your store network

Demo scheduled!